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Our Terms & Conditions, Explained Simply

When you open an account with hometog, you're agreeing to a set of rules that protect both you and us.

Account security and verificationPayment and withdrawal rulesYour rights and responsibilitiesData protection and privacyHow to contact us about changes

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Core Policy Terms That Govern Your Account

hometog Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your hometog account is personal and non-transferable — only you can use it. We require identity verification before any withdrawal, and you must keep your login details confidential. Deposits via DANA, OVO, GoPay and QRIS are instant, but if a deposit fails, funds return to your

1
wallet within 24 hours. We reserve the right to close accounts that breach our rules — such as using multiple accounts, sharing credentials, or attempting fraud. Where local law permits, account balances over 12 months of inactivity may be subject to dormancy fees; we'll notify you
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before any charge. All transactions are final once confirmed. Your rights to dispute a transaction or request a data correction depend on local law; contact our support team to initiate a formal complaint.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Ask Questions About These Terms

If you need to understand a term, request a policy change, or file a complaint, we're here. Our support team responds during business hours and can guide you through your rights under these terms. You can also request a copy of your full agreement in writing anytime.

Team online

Email Support

Send questions about terms, account disputes, or data requests to our support inbox. Responses within 24–48 hours on weekdays. Attach your account ID so we can identify your account quickly.

Live Chat

Chat with our team during lobby hours (09:00–23:00 Jakarta time, Monday–Sunday). They can clarify any term, walk you through withdrawal rules, or help you file a complaint right away.

Account Settings

Navigate to Settings > Legal & Compliance to download your full Terms & Conditions, view your account agreement, or request a formal policy change in writing within the app.

YOUR PROTECTION

How We Protect Your Account Under These Terms

These terms exist to keep your account secure and your payouts reliable. We encrypt all login sessions, require two-factor authentication before withdrawals, and store payment details in secure vaults separate from our…

Login & Session Security

Your password and login token are encrypted end-to-end. After 30 minutes of inactivity, the session expires and you must log in again. We monitor for unusual login patterns and will alert you if we detect account access from a new device.

Withdrawal Verification

Before any withdrawal, we verify your identity via two-factor authentication. We cross-check your withdrawal address against the payment method on file to prevent fraud. This takes 2–5 minutes per withdrawal.

Payment Data Vault

Your DANA, OVO, GoPay and QRIS details are stored in a separate, encrypted system. We never store full card numbers or PINs. Only our payment processor and your bank can see the transaction details.

Data Retention & Deletion

We keep your account data for 12 months after closure for legal and fraud-prevention purposes. After that, personal records are deleted unless local law requires longer storage. Request permanent deletion anytime via our legal contact.

Transaction Audit Trail

Every deposit, withdrawal, and game round is logged with a timestamp and transaction ID. You can view your full history in Account > Transaction Log. Disputes are resolved by comparing your log against our server records.

Policy Changes & Notification

If we modify these terms, we notify you 14 days in advance via email and in-app message. You must accept the new terms to continue playing. Disputes over changes depend on local law; contact our legal team to discuss your options.

Frequently Asked About hometog Terms

No. Your account is personal and non-transferable. Sharing login details or letting others use your account breaches these terms and may result in account closure and funds forfeiture. Each person must open their own account and verify their own identity.

Contact our support team immediately with proof of identity and account ownership. We'll verify your identity via email, phone number, or in-app security questions, then help you regain access. This process typically takes 24–48 hours. Do not share your verification documents with anyone outside hometog support.

Yes. Your payment details are encrypted and stored separately from our main servers. We use industry-standard SSL/TLS encryption for all transactions. Your bank and payment processor also verify every transfer. We never store full payment credentials on our platform.

You must report a disputed transaction within 30 days of the transaction date. Provide your transaction ID and a description of the issue. Our team investigates and responds within 5 business days. After 30 days, disputes are harder to resolve; we recommend reporting immediately.

After 12 months of no activity, your account enters dormancy. Where local law permits, we may apply a monthly dormancy fee. You'll receive email and in-app warnings before any charge. Reactivate your account anytime by logging in or contacting support to pause dormancy fees.

Yes. Under data protection law where applicable, you have the right to request all personal data we hold about you. Go to Settings > Legal & Compliance > Request My Data, or email our legal team with your account ID. We'll send a downloadable file within 14 days.

Change your password immediately and enable two-factor authentication in Settings > Security. Contact our support team right away with details of the unauthorized access. We'll review your transaction log, flag suspicious activity, and help you recover if funds were lost where possible.

Our Terms & Conditions, Explained Simply

How to Ask Questions About These Terms

Email Support

Live Chat

Account Settings

How We Protect Your Account Under These Terms

Login & Session Security

Withdrawal Verification

Payment Data Vault

Data Retention & Deletion

Transaction Audit Trail

Policy Changes & Notification

Frequently Asked About hometog Terms

01 Can I share my account with family or friends?

02 What happens if I lose access to my account?

03 Are my DANA, OVO, GoPay and QRIS details safe on hometog?

04 How long do I have to dispute a withdrawal or deposit?

05 What happens to my account if I don't play for a year?

06 Can I request a copy of my full account data?

07 What should I do if I think someone else accessed my account?

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