Reference

Privacy at hometog starts with you

Q: Who can I contact if I believe my data has been misused?

Email privacy@hometog.xyz with details. We investigate within 5 business days and respond with findings. For urgent concerns, use the chat widget in your account (09:00–23:00 Jakarta time) to escalate immediately.

When you open an account with us, your personal information is protected by strict data-handling rules.

Encrypted account securityLocal payment protectionNo data sold to third partiesQRIS, GoPay, OVO, DANA safeguarded

Explore the Lobby Read FAQ

What information we collect and why

hometog Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your registration details—name, email, phone number and date of birth—are collected to verify your account and meet local compliance requirements where local law permits. When you deposit via DANA, OVO, GoPay or QRIS, we record transaction IDs and amounts for reconciliation and fraud prevention. We also

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collect device information (browser type, IP address, operating system) to detect unauthorized access and keep withdrawals secure. Betting history and game activity are logged to generate your account statement and settlement data. Cookies track your lobby navigation so you return to your last-played table or slot
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room. We retain this data for the duration of your account plus a retention period required by local regulation, then delete it.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

QUESTIONS ANSWERED

How to request changes or raise concerns

Team online

Email support

Contact our support team at [email protected] with your account number and request. We respond to data-access and correction requests within 7 business days.

Chat (lobby)

Open the chat widget in your hometog account dashboard. Available 09:00–23:00 Jakarta time, seven days a week. Use this channel for urgent privacy or account-access questions.

Account settings

Navigate to Account → Privacy & Data in your hometog dashboard to view your stored information, download your data export, or request account deletion.

SECURITY & TRANSPARENCY

How we keep your privacy intact

Encryption in transit

All communication between your device and our servers—including DANA, OVO, GoPay and QRIS payment credentials—travels over TLS 1.2 encryption. No data moves unencrypted.

Payment isolation

DANA, OVO, GoPay and QRIS transactions are processed through secure payment gateways. hometog never stores your full payment details; only transaction references are kept on our servers.

Cookie control

When you first visit hometog, you choose which cookies to accept. Essential cookies (login, security) are always required; analytics and marketing cookies are optional.

Account access logs

Each login, withdrawal request and password change is logged with timestamp and device type. Check your security log in Settings to spot unfamiliar activity.

Data retention rules

We keep account data for the duration of your membership plus three years, as required by local regulation. Closed accounts are anonymized after that period.

No third-party sales

Your betting history, payment details and contact information are never sold to advertisers, data brokers or other brands. We share data only with payment processors and compliance partners.

Frequently asked questions about your privacy

Yes. Go to Account → Privacy & Data and select 'Request Data Export'. We compile your registration details, betting history, payment records and account activity into a portable file. Exports are sent to your registered email within 5 business days.

Account closure removes your access to the lobby and disables your DANA, OVO, GoPay and QRIS deposit links. Your data remains encrypted on file for three years for legal compliance, then is deleted. You can request immediate deletion by emailing [email protected].

We use cookies to store your lobby preferences, detect fraud and measure site traffic. Essential cookies (security, login) cannot be disabled. Analytics and marketing cookies are optional; you choose them during account setup or via Settings → Cookie Preferences.

We do not store full payment credentials. DANA, OVO, GoPay and QRIS transactions are processed by certified payment gateways; we record only transaction IDs and amounts. All payment communication is encrypted end-to-end.

Email [email protected] with details. We investigate within 5 business days and respond with findings. For urgent concerns, use the chat widget in your account (09:00–23:00 Jakarta time) to escalate immediately.

Yes. Whether you log in on desktop, mobile web or our app, all data in transit is encrypted. Your session is logged with device type and IP for security monitoring. Logout clears your local session cache immediately.

Game studios receive only your player ID (a unique number, not your name or email) and your real-time betting activity while you play their tables or slots. They do not receive your contact details, payment method or full account history.

Privacy at hometog starts with you

How to request changes or raise concerns

Email support

Chat (lobby)

Account settings

How we keep your privacy intact

Encryption in transit

Payment isolation

Cookie control

Account access logs

Data retention rules

No third-party sales

Frequently asked questions about your privacy

01 Can I download all my personal data from hometog?

02 What happens to my data if I close my account?

03 Does hometog use cookies, and can I opt out?

04 How secure is my DANA, OVO, GoPay or QRIS payment data?

05 Who can I contact if I believe my data has been misused?

06 Is my privacy protected if I play on mobile or desktop?

07 Does hometog share my data with game studios like Evolution or Pragmatic?

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