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Legal terms built around your account

When you open an account on hometog, you're covered by clear terms that spell out how we handle your wallet, your data, and your withdrawals.

Account SecurityData PrivacyWithdrawal ProtectionLocal ComplianceSupport Access

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How hometog manages your legal standing

hometog Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with hometog operates under terms that cover account creation, wallet management, game play, and withdrawal settlement. Access and eligibility depend on local law. We retain account data for the duration of your membership and retain transaction records to verify withdrawals and prevent fraud. When

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you deposit via DANA, OVO, GoPay or QRIS, those payments are logged and reconciled within our ledger. Withdrawals are verified before release to your chosen payment method. You have the right to request a copy of your account data, update your details, or close your account
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through our support channels. Our terms prohibit multi-accounting, unauthorised access, and use of the platform outside supported regions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

Reach our legal and support team

Team online

Live Chat

Open the chat window in your account lobby. Our support team responds to legal and account queries during operating hours, seven days a week. Use this channel for urgent account or withdrawal issues.

Email Support

Contact our support address for detailed legal requests, data access forms, or account closure notices. Expect a response within 48 hours on business days. This is the best path for formal record requests.

Account Settings

Log into your hometog account and go to Settings > Legal & Privacy. Update your contact details, review your data permissions, or request your account information from this menu directly.

SECURITY AND PRIVACY

How we protect your information and account

Data Encryption

All traffic between your device and hometog is encrypted using industry-standard TLS. Your password is hashed and salted; we never store it in plain text. Payment card details are tokenised and handled by our PCI-compliant processor.

Payment Verification

When you deposit via DANA, OVO, GoPay or QRIS, we verify the transaction ID and timestamp against your bank record. Withdrawals are verified by cross-checking your account balance, pending wagers, and your registered payment method before settlement.

Cookie and Tracking

We use cookies to manage your session, remember your login, and track play patterns for fraud detection. You can review and manage cookie settings in your browser. Essential cookies cannot be disabled; optional tracking cookies can be declined without losing access.

Data Retention

Account data is retained for as long as your account remains active and for three years after closure for legal and audit purposes. Transaction records are retained for seven years to comply with financial reporting obligations where local law permits.

Account Closure

Request account closure through Settings > Account > Close Account, or contact support. Once closed, you can no longer log in or access your funds. Outstanding balances are processed as withdrawals within 5–7 business days.

Data Rights

You can request a copy of all personal data hometog holds about you by submitting a form through Settings > Legal & Privacy or emailing support. We provide this information in portable format within 30 days, at no cost to you.

Legal and account questions about hometog

Your account remains open indefinitely. We retain your balance and all transaction history. If your account shows no activity for 12 months, we may lock it for security, but you can reactivate it by logging in or contacting support. Your funds are never forfeited due to inactivity.

During account creation, you provide your name, date of birth, email and phone number. Withdrawals above a certain threshold may require additional verification — a copy of your ID or a video call with support. This protects your account and complies with local financial rules.

Operating more than one account per person is prohibited and will result in account suspension and forfeiture of balances. We detect multi-accounts through IP address, device fingerprint, and payment method matching. If discovered, all linked accounts are closed.

Withdrawals via DANA, OVO, GoPay and QRIS are typically verified within 2 hours and settle within 24 hours. Bank transfers may take 1–3 business days. Larger withdrawals may require additional verification, which can add 24–48 hours.

Access and eligibility depend on local law. We operate for supported regions in Indonesia. If you're outside these areas, you may be unable to log in or withdraw. Contact support to confirm your eligibility before opening an account.

We store your name, date of birth, email, phone, address, payment methods, game history, deposit and withdrawal records, and IP address. You can request a full copy of this data at any time through Settings > Legal & Privacy or by emailing support within 30 days.

Contact support immediately via live chat or email with details of the transaction or issue. Include your account number, transaction ID, and the date the issue occurred. Our team will investigate and respond within 48 hours on business days.

Legal terms built around your account

Reach our legal and support team

Live Chat

Email Support

Account Settings

How we protect your information and account

Data Encryption

Payment Verification

Cookie and Tracking

Data Retention

Account Closure

Data Rights

Legal and account questions about hometog

01 What happens to my account if I stop playing?

02 How do I verify my identity on hometog?

03 What's your policy on multi-accounting?

04 How long does a withdrawal take after I request it?

05 Can I access hometog from outside Indonesia?

06 What personal data does hometog store about me?

07 How do I report a suspicious transaction or account issue?

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